The Start Is The Hardest Part Neon Sign

At NEON SIGNO®, we prioritize the quality and sustainability of our products. Each sign undergoes meticulous craftsmanship using silicone or PVC neon flex infused with energy-efficient LED lights. These carefully selected materials allow us to create stunning neon signs with vibrant colors and brilliant illumination. Moreover, they offer enhanced durability, affordability, and sustainability compared to traditional neon signs.

LED Lights

Our signs are illuminated by energy-efficient LED lights, consuming six times less energy than traditional lighting sources. This translates into significant energy savings and an impressive lifespan of up to 50,000 hours.

Environment Friendly Materials

We actively incorporate environment friendly materials in our manufacturing process to reduce waste and promote sustainability while maintaining the highest standards of quality and design.

Responsible Packaging

With our environmentally conscious approach, we use responsible packaging to minimise our environmental impact and eliminate unnecessary plastic. 

By choosing NEON SIGNO®, you not only indulge in the captivating beauty of realistic neon signs but also make a sustainable and eco-friendly choice. Together, let's embrace breathtaking design while taking responsible steps towards a greener tomorrow.

At NEON SIGNO®, we prioritize your safety when it comes to our LED neon signs. We want you to enjoy the vibrant glow and creative ambiance without any concerns. Here are some important safety features and considerations to give you peace of mind:

Low Voltage Operation

Our LED neon signs operate on low voltage, typically 12 volts, which significantly reduces the risk of electrical hazards. You can confidently display our signs in your home or office without worrying about high voltages.

Cool to the Touch

LED neon signs produce very little heat, making them safe to touch and handle. Unlike traditional neon signs, there's no risk of burns or accidental injuries when interacting with our signs. You can enjoy their captivating glow without any discomfort.

Energy Efficiency

LED neon signs are highly energy-efficient compared to traditional neon signs. They consume less power, which not only saves you money on energy bills but also reduces the risk of excessive heat generation. This makes them a safer choice for long-term use.

Environmentally Friendly

Our LED neon signs are eco-friendly. They are free from toxic gases and hazardous materials, ensuring a safe and healthy environment for you and your loved ones. By choosing LED technology, you contribute to a greener future.

Durability and Longevity

LED neon signs are built to last. They are made with durable materials that can withstand various environmental conditions. Unlike fragile glass tubes used in traditional neon signs, LED neon signs are more resistant to breakage, ensuring safety even during transportation and installation.

Easy Installation and Maintenance

Our LED neon signs are designed for hassle-free installation and maintenance. They come with a comprehensive installation kit that includes screws to securely mount the sign on your wall. This eliminates the risk of the sign falling and causing potential injuries, especially to children. Additionally, we have minimized clutter and entanglement risks by incorporating a single cord design that can be easily concealed.

Compliance with Safety Standards

Our LED neon signs meet strict safety standards and regulations. They undergo rigorous testing and certification processes to ensure compliance with industry guidelines. This ensures that you receive a safe and reliable product.

At NEON SIGNO®, we take pride in providing LED neon signs that combine aesthetics and safety. When you choose our signs, you can confidently enhance your space while enjoying the peace of mind that comes with our commitment to your safety. Illuminate your surroundings with our stunning LED neon signs, knowing that we've taken every measure to make them safe for your enjoyment.

At  NEON SIGNO, we ship our products to customers located in the United States, Canada, and Australia. Please note that applicable taxes will be charged accordingly. More than 95% of our orders are delivered within 9 - 13 days from the date of order.

 Delivery Timeline & Charges

1. Standard Shipping - Orders are processed, manufactured, and dispatched within 3-5 business days (Monday - Friday), with a subsequent transit duration of approximately 3-8 business days for delivery. The product is expected to be delivered within 11 - 15 business days from the order date on a best-effort basis.
2. Priority Express Shipping - Orders are manufactured and dispatched within 1-2 business days (Monday - Friday), with a subsequent transit duration of approximately 3-5 business days for delivery. The product is expected to be delivered within 6 - 10 business days from the date of the order on a best-effort basis.

Once you have reached the checkout page, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly.

Delayed Delivery Clause

It is important to note that once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we cannot adhere to the given timeline, but a customer support expert will be appointed to provide thorough and undivided assistance for the same.

In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.

Exceptions: 

• If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
• If your custom neon sign comprises over 30 characters, the production time will extend by an additional 2-3 days, consequently affecting the delivery timeline.
• The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases. 
• There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
• If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required to trace, locate and deliver the sign at the desired location. 

Can I Modify The Shipping Address After The Order Is Placed?

Until the LED neon signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.

Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product,  NEON SIGNO bears no responsibility for any consequences that may occur. 

Damage During Transit 

We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.

Damage must be reported within 7 days of delivery* of your neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to support@neonsigno.com with all of the following:

• A clear photo of the damage to the sign,
• An unboxing video 
• Clear photos of the box & any damage to the outer box (From multiple directions including all the sides), 
• and a clear photo of the shipping label on the box

Failure to comply with this request and timeframe will void the Seller's obligations.

Lost, Stolen & Missing Sign / Package

NEON SIGNO takes all mandatory measures for secured delivery to our customers. We ship via DHL/ Fedex which require a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement,  NEON SIGNO will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature. 

In case the package is declared to be missing or damaged,  NEON SIGNO offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.

Contact Information

Questions about the Shipping Policy should be sent to us at hello@neonsigno.com.

Our contact information is posted below:
PATHSEEKER LLC
hello@neonsigno.com

30N Gould St Ste R, Sheridan, WY 82801, USA

At NEON SIGNO, we provide warranty coverage for our products to ensure your peace of mind.

- Indoor Split LED Neon Single Color Signs come with a 12-month warranty

- Indoor SMD / Integrated LED Neon Single Color Signs come with a 24-month warranty

- Indoor SMD / Integrated LED Neon RGB Multicolor Signs come with a 24-month warranty

- Indoor SMD / Integrated LED Neon RGB Rainbow Signs come with a 12-month warranty

- Outdoor Split LED Neon Single Color Signs come with a 6-month warranty

- Outdoor SMD / Integrated LED Neon Single Color Signs come with a 6-month warranty

- Outdoor SMD / Integrated LED Neon RGB Multicolor Signs come with a 6-month warranty

- Outdoor SMD / Integrated LED Neon RGB Rainbow Signs come with a 6-month warranty

- Electrical components (Power Supply / Adapter, Brightness Controller / Dimmer, and Remote) have a 12-month warranty for Indoor Signs and 6-month warranty for Outdoor Signs when used appropriately

Please note: 

• It is crucial to properly protect the power supply and other electrical components by placing them under a shed or cover. Failing to do so can lead to potential faults or malfunctions, and importantly, it will also render the warranty void.
• NEON SIGNO does not provide any warranty on the products (Power Adapter / Dimmer) ordered via Amazon or any other website, nor for an unsuccessful installation of the neon sign. We take no responsibility for the signs, in case the segments are assembled in an unsound and flawed manner.

Warranty coverage for Hard Wired & Installed Signs

NEON SIGNO bears no responsibility for any costs incurred for installing and/or uninstalling your sign. If you have installed and/or hard-wired your product/sign, We (NEON SIGNO) take no responsibility for any costs incurred due to uninstalling and/or re-installing your sign or product. If your sign has been wired and/or modified by an electrician we reserve the right at our sole discretion to decide if the fault is covered under our warranty period or not.

Replacement

NEON SIGNO assures its customers that the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers.

Kindly note, we offer Returns or Replacements for faulty products only and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of NEON SIGNO.

 To initiate a replacement, return, or refund request, please contact us at support@neonsigno.com.

Faulty Products

When reporting a faulty product, please provide a short video and photos for quality analysis. Both video and photo(s) are necessary for precise evaluation. Failure to provide these may limit our ability to address your issue effectively. Once we receive all the required information, we will work towards resolving the issue. In some cases, we may provide instructions for remote troubleshooting. If we are unable to reach a satisfactory solution, we will issue a replacement at no cost. In exceptional cases where a resolution is not possible, we may offer a refund, at the sole discretion of NEON SIGNO. The refund amount will be equal to or less than the sold price of the product, excluding shipping charges.

Please note:

- Do not dispose of or discard any items related to the reported issue, as we may arrange to collect them for further analysis.

- For faulty products, we provide replacements for the faulty part only. Please do not discard any working components.

About Neon Signs

• Due to the custom and hand-made nature of our products, slight variations in shape, color, font, or size may occur.
• The size may vary by 1-3 inches for orders placed through the design tool.
• Additionally, the exact design or font may not be replicated exactly as shown in the computer-generated mockup since our signs are handcrafted.
• Some glue marks may be present due to the use of hard glue for fixing LEDs, which is normal.
• Marginal discolorations may occur due to differences in computer screen or printer calibration, as well as prolonged exposure to sunlight or UV rays.
• Please note that our signs may emit some noise or sound from the LED, dimmer circuits, adapters, or power supply. This is normal, as they operate at specific frequencies and may include additional ventilation for safety.

As a buyer, you acknowledge that these variations and discolorations are not considered faults of the products and accept the possibility of such occurrences.

You agree that the determination of whether a product's failure or breakage is due to a manufacturing defect is at the sole discretion of NEON SIGNO (Pathseeker LLC).

You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by NEON SIGNO as to the cause of the failure or breakage.

Damage During Transit

We recommend opening your parcel upon delivery and recording an unboxing video for future claims. In the unlikely event that your sign is damaged during transit, we will ensure a resolution is provided. If the package shows any signs of damage, punctures, or bends on any side or corner, it is advisable to take clear pictures and video before opening the box.

To be eligible for a replacement, damage must be reported within 7 days of delivery* of your neon sign. Any damage or faults reported after this time period will follow our general returns and refunds policy.

*Note: The delivery date refers to the courier delivery date, which can be found in your tracking email.

If you believe your item has been damaged in transit and you are within the 7-day claim period, please send an email to support@neonsigno.com with the following information:

- A clear photo of the damage to the sign

- An unboxing video

- Clear photos of the box from multiple directions, showing any damage to the outer box

- A clear photo of the shipping label on the box

Failure to comply with this request and time frame will release NEON SIGNO from its obligations.

In the event that a sign is deemed faulty, lost, or damaged during shipping, NEON SIGNO offers a replacement at no cost. Requests for modified designs or changes in shipping address may incur additional charges based on customer requirements.

Order Cancellations

At NEON SIGNO, we understand that circumstances may change, and you may need to cancel your order. However, please note that since our products are made-to-order, once the production process is initiated (including pre-designed products in the Website shop section), we are unable to cancel orders. However, a customer can cancel the product/sign purchased within 4 Hours only from the time of purchase. (Please Note: If a customer opts to use the Rush order service but later decides to cancel their order, they must do so within one hour of making the purchase).

Beyond the time-frame mentioned above, the order is deemed to be final and cannot be canceled.

To be eligible for cancellation and a refund, simply send an email with the subject line "Cancel Order <Order Number>" to orders@neonsigno.com within the above mentioned time-frame.

Kindly note, 

• We do not cancel custom orders with pre-approved designs, you can modify the design as per your requirements as many times as you wish before the initiation of the production process .
• After the refund is processed it may take up to 8 - 10 business days to reflect in your account.

Returns / Replacement / Refunds

NEON SIGNO assures its customers, the products we offer are free from any manufacturing defect. In the unfortunate emergence of such a case, we provide hassle-free assistance to all the customers. Kindly note, We offer Replacements for faulty products and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products.  The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault, and warranty guidelines and is at the sole discretion of  NEON SIGNO. 

To start a replacement or refund request contact us at support@neonsigno.com

Damages and issues

Please inspect your order upon reception if the item is defective, or damaged or if you have received the wrong item, contact us immediately. We require you to always record video and click pictures while unboxing the received product as proof for speedy and undisputed claims. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures before opening the box. This is required to claim insurance from the shipping company.  

We only provide replacements if the provided proofs are validated by our team. Please note, we do not offer any refund in case of manufacturing defects or damaged or lost products. We assure unbiased assistance and customer support and may offer a brand-new replacement for absolute customer satisfaction. Kindly refer to the Warranty Policy and Shipping Policy for more details.

Contact Information

Questions about the Return, Refund & Cancellation Policy should be sent to us at hello@neonsigno.com.

Our contact information is posted below:
PATHSEEKER LLC
hello@neonsigno.com

30N Gould St Ste R, Sheridan, WY 82801, USA