At NEON SIGNO, we ship our products to customers located in the United States, Canada, and Australia. Please note that applicable taxes will be charged accordingly. More than 95% of our orders are delivered within 9 - 13 days from the date of order.
Delivery Timeline & Charges
- Standard Shipping - Orders are processed, manufactured, and dispatched within 3-5 business days (Monday - Friday), with a subsequent transit duration of approximately 3-8 business days for delivery. The product is expected to be delivered within 11 - 15 business days from the order date on a best-effort basis.
- Priority Express Shipping - Orders are manufactured and dispatched within 1-2 business days (Monday - Friday), with a subsequent transit duration of approximately 3-5 business days for delivery. The product is expected to be delivered within 6 - 10 business days from the date of the order on a best-effort basis.
Once you have reached the checkout page, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly.
Delayed Delivery Clause
It is important to note that once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we cannot adhere to the given timeline, but a customer support expert will be appointed to provide thorough and undivided assistance for the same.
In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.
Exceptions:
- If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
- If your custom neon sign comprises over 30 characters, the production time will extend by an additional 2-3 days, consequently affecting the delivery timeline.
- The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases.
- There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
- If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required to trace, locate and deliver the sign at the desired location.
Can I Modify The Shipping Address After The Order Is Placed?
Until the LED neon signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.
Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, NEON SIGNO bears no responsibility for any consequences that may occur.
Damage During Transit
We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.
Damage must be reported within 7 days of delivery* of your neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to support@neonsigno.com with all of the following:
- A clear photo of the damage to the sign,
- An unboxing video
- Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),
- and a clear photo of the shipping label on the box
Failure to comply with this request and timeframe will void the Seller's obligations.
Lost, Stolen & Missing Sign / Package
NEON SIGNO takes all mandatory measures for secured delivery to our customers. We ship via DHL/ Fedex which require a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, NEON SIGNO will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.
In case the package is declared to be missing or damaged, NEON SIGNO offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.
Contact Information
Questions about the Shipping Policy should be sent to us at hello@neonsigno.com.
Our contact information is posted below:
PATHSEEKER LLC
hello@neonsigno.com
30N Gould St Ste R, Sheridan, WY 82801, USA
